While the Tuskegee Experiment gets a lot of credit for how Blacks were mistreated in healthcare, it was the Jim Crow South that laid the foundation for disrespecting treatment of Blacks by healthcare providers.  Those were challenging times when the "Negro" was expecte...

Interacting with healthcare professionals can be a difficult task and often results in poor experience outcomes.  Yet, the future of Patient Experience in healthcare looks promising.

April 22-26 is Patient Experience Week.  This is when healthcare leaders recognize...

Patient Experience Performance Outcomes have taken center stage in the quest to achieve the Triple Aim of Safe, Affordable, and more Value Driven Healthcare Delivery Systems.  This movement has accelerated in recent years due to advancements in technologies and analyti...

While Chief Experience Officers have taken seats at the C-Suite Table in business firms for many years, with a focus on improving internal and external customers experiences across the value chain, they are now becoming regular members of the healthcare C-Suite Table....

In marketing terms, "First Movers" are defined by their courage to create a unique value proposition and move into or create markets that competitors have yet to create or identify.  While there are some risks associated with being a first mover, the benefits often out...

Monday is the start of Healthcare Quality Week introduced by the National Association of Healthcare Quality.  Now is the time to re- energize your teams and celebrate the achievement of quality improvement milestones.  The week also provides an excellent opportunity to...

Team: “A small number of people with complementary skills who are committed to a common purpose performance goals and a common approach for which they hold themselves mutually accountable." (Glen B. Alleman)

The NCQA team-Based care and Practice Organization (TC) Concep...

The National Committee for Quality Assurance recently announced the release of the Oncology Patient Centered Medical Home based on the 2017 Patient Centered Specialty Practice Standards.  Oncologist now have an opportunity to develop strategies that demonstrate their s...

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