Employers continue to transfer more financial responsibility of healthcare costs to employees and the COVID-19 has demonstrated that employees of color may experience disparities in care.  

Giving them tools and resources to better manage their health and healthcare could improve their experience and lower cost. 

Our process is based on the application of strategic management and adult active learning principles.

Content is supported by experience and research on best practices for transferring healthcare consumer development skills to diverse employees

Data collection and analysis of outcomes is done in a reliable and valid manner.

Training is offered to employees on a voluntary basis and resources are updated frequently to enhance skills

Key Learning Objectives

Upon completing training on healthcare consumerism, employees will be able to:

Compare healthcare providers, health plans, and systems using published data to identify those who will provide culturally competent, high-value care consistent with their health beliefs, values, and goals.