Learning Modules for Healthcare Professionals

Lead Course Designer:

James P. Young, Jr., Ph.D.  

Assistant Professor, Healthcare, Business Administration and Human Resource Management

Certified Professional in Healthcare Quality

NCQA Patient-Centered Medical Home Content Expert

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Behaviors That Improve Healthcare Engagement and Trust  

"Knowing is not enough; we must apply

Willing is not enough; we must do"


This learning experience is designed to increase awareness of historical factors that contribute to mistrust and avoidance of healthcare providers and systems among people of color.


By examining health belief models and expectancy principles from a historical perspective, participants will be able to identify behaviors that improve trust and engagement with people of color leading to culturally competent patient-centered care and improved health equity.

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Patient-Centered Medical Home Transformation Strategies

"Now here, you see, it takes all the running you can do to keep in the same place.  If you want to get somewhere else, you must run at least twice as fast as that!"


-Lewis Carroll, Alice Through the Looking Glass

Quality Purchasing Programs are based on Fee for Value, encourage competition, increase adoption of culturally competent patient-centered care, achieve higher quality, lower cost, and improve the patient experience. 


This course is designed to demonstrate strategies practices can develop to exceed benchmark Key Performance Indicators that payors use to determine reimbursement revenues and produce competitive outcomes.


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Basics of Patient-Centered Healthcare Performance Improvement Strategies

"Change is not necessary. Survival is not mandatory."

-W. Edwards Deming

Patient-Centered quality improvement strategies that are developed in alignment with Voice of the Customer data are essential for high-performing healthcare organizations.


This course is structured to help participants recognize the relationship between performance improvement methods and instruments that can be used to increase patient-centered clinical outcomes and patient-experience scores that are published to consumers.

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Human Resource Strategies for High-Performing Patient-Centered Organizations

"Great things in business are never done by one person.  They're done by a team of people"

-Steve Jobs

Patient-Centered healthcare organizations that perform at a high level require diverse human assets that are committed, well trained, mission-driven and rank high in employee satisfaction. 

This course is designed to help healthcare HR Professionals manage change, and design HR strategies that are aligned and support patient-centered care and value-based outcomes for their organizations and the diverse communities they serve.

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