While Chief Experience Officers have taken seats at the C-Suite Table in business firms for many years, with a focus on improving internal and external customers experiences across the value chain, they are now becoming regular members of the healthcare C-Suite Table....

In marketing terms, "First Movers" are defined by their courage to create a unique value proposition and move into or create markets that competitors have yet to create or identify.  While there are some risks associated with being a first mover, the benefits often out...

Monday is the start of Healthcare Quality Week introduced by the National Association of Healthcare Quality.  Now is the time to re- energize your teams and celebrate the achievement of quality improvement milestones.  The week also provides an excellent opportunity to...

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