While the Tuskegee Experiment gets a lot of credit for how Blacks were mistreated in healthcare, it was the Jim Crow South that laid the foundation for disrespecting treatment of Blacks by healthcare providers.  Those were challenging times when the "Negro" was expecte...

Interacting with healthcare professionals can be a difficult task and often results in poor experience outcomes.  Yet, the future of Patient Experience in healthcare looks promising.

April 22-26 is Patient Experience Week.  This is when healthcare leaders recognize...

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