The Rise of Chief Experience and Population Health Officers
While Chief Experience Officers have taken seats at the C-Suite Table in business firms for many years, with a focus on improving internal and external customers experiences across the value chain, they are now becoming regular members of the healthcare C-Suite Table. This all started with the appointment of Dr. Bridget Duffy as Chief Experience Officer for the Cleveland Clinic in 2007 with a mission to improve patient safety, quality and clinical outcomes. Dr. Duffy quickly
