Build Trust With AA Consumers and Improve Patient Experience Scores
I have studied and published research on African American(AA) experiences with healthcare providers and systems for over 20 years. During this time, "culturally competent care" became a commonly used phrase to denote treating patients consistent with their culturally-guided values and health beliefs. Yet, this only became an important issue for healthcare leaders and providers when Patient Experience Scores began to be used to modulate reimbursement. Otherwise, those leade
MACRA After January 20, 2017
While there is a degree of uncertainty surrounding changes that will be made to the Affordable Care Act by the Incoming Administration, one portion of the Act that has emerged as impervious to change is the Medicare Access and CHIP Re-Authorization Act (MACRA). The primary reasons for this analysis is that MACRA received strong bipartisan legislative support, it is patient centered, it is framed around value based reimbursement, it creates market-based competition and suppo
