Untitled design (14).png

Leadership Theory, Skills and Applications

"Don't ever underestimate the impact you can have by becoming a better leader"

-Jody R Rogers PhD

This course is designed to help improve strategic leadership skills to produce high performing healthcare organizations that consistently outperform the competition and grow market share.

Emphasis is placed on managing the organizational environment, ethical leadership, and leadership assessment and evaluations.  

Leadership Resources.png

Essential Performance Indicators for Effective Leadership in  Diverse Competitive Markets

"Poor communication to staff and patients has become a very noticeable problem in the delivery of health services"

G. C. Halverson

The ability to lead diverse employees and serve racially and culturally diverse patient populations are skills that are in high demand for patient-centered organizations.

This course will give participants opportunities to identify and apply the principles of strategic communications, motivation and and leadership to create organizational cultures that support patient-centered missions, visions and values and health equity for racially and culturally  diverse teams and communities.



performance improvement icon.JPG

Applying Leadership Principles in Patient-Centered Organization Design and Behaviors

"Change is not necessary. Survival is not mandatory."

-W. Edwards Deming

Patient-Centered quality improvement strategies that are developed in alignment with Voice of the Customer data are essential for high-performing healthcare organizations.


This course is structured to help participants recognize the relationship between performance improvement methods and instruments that can be used to increase patient-centered clinical outcomes and patient-experience scores that are published to consumers.

Read Case Study
Change Management.png

 Change Management Strategies to Create a Patient-Centered Culturally Competent Organization

"Great things in business are never done by one person.  They're done by a team of people"

-Steve Jobs

Patient-Centered healthcare organizations that perform at a high level require diverse human assets that are committed, well trained, mission-driven and rank high in employee satisfaction. 

This course is designed to help healthcare HR Professionals manage change, and design HR strategies that are aligned and support patient-centered care and value-based outcomes for their organizations and the diverse communities they serve.

Read Case Study