The Value of Improving Employee Healthcare Communication and Critical Thinking Skills
We Are Committed To Improving the Following
Only 61% of patients in hospitals report that the staff always explained medicines before giving them.
Only 64% of patients reported that they always received help as soon as they wanted it.
Only 76% of patients reported that their nurse always communicated well.
Only 80% of patients reported that their doctor always communicated well
Only 68% of patients rated their hospital 9 or 10 from a scale 0 (lowest) to 10 (highest).
Only 70% of patients would definitely recommend their hospital to others.
Only 10% of the top 50 Insurance Plans rank excellent in physician communication skills.
These gaps and their relationship with higher cost and poor quality demonstrate why the Government and Benefit Leaders are
demanding that hospitals embrace consumer-centric care for their employees and the communities at-large. They are also primary reasons why we help Benefit Leaders design healthcare consumer and communication skills programs for their employees.
Return On Investment
An increasing number of Benefit Leaders are investing in improving employee healthcare literacy and communication skills because they realize that the ROI in financial and organizational performance can be substantial. While respecting culturally diverse learning styles, we are skilled in applying Andragogy learning principles in designing motivational products that improve employee healthcare literacy and communication skills to produce desired financial and performance outcomes.
With our 30 years of working closely with healthcare consumers and providers we have an unmatched understanding of the behaviors that produce positive outcomes from each interaction. With our "you can do it" products, we show employees how to use current and emerging, competitive, market dynamics to maximize the value of corporate health and wellness programs to produce the greatest ROI.
Benefit and Human Resource Leaders realize that employees skilled in healthcare are :
- Less likely to take time off work due to illness
- More productive in the workplace
- More satisfied with their healthcare
- More likely to have a Primary Care Physician
- More likely to engage an Accountable Care Organization
- Unlikely to experience cultural or racial disparity from providers
- More likely to participate in wellness activities
- Advocates for their loved ones
Strategic Human Resource Engagement and Retention
As an integral part of employee motivation and engagement strategies and in response the challenges employees face with complex healthcare issues, we are skilled in helping Benefit Leaders include educational products in their Knowledge Management Systems for improving healthcare consumer skills. Our behavioral modeling helps Executive and Benefit Leaders use our educational products as an employee benefit that gives them a market share advantage in recruitment and retention of human resource talent.
Our Fully Integrated Process
Beginning with new hire orientation and extending to retiree orientation, our multi-dimensional process includes conducting an analysis of corporate Knowledge Management Systems, organization cultures, organization design, mission statements, leadership alignment, internal Customer Relationship Management and external environments.
In organizations that provide healthcare benefits to bargaining units, our 25 years of designing learning for organized labor makes us uniquely qualified to work with management and labor leaders to design learning and motivational products to improve healthcare literacy and communication skills that reflect the terms of collective bargaining agreements.